Refund Policy

1. Overview

At MacRevive, we strive to provide you with a high-quality macOS storage cleanup and crash prevention application. We understand that sometimes a purchase may not meet your expectations. This Refund Policy outlines the terms and conditions under which refunds may be granted for MacRevive purchases.

2. Refund Eligibility

2.1 Mac App Store Purchases

If you purchased MacRevive through the Mac App Store, refund requests are handled by Apple according to their standard refund policy. You can request a refund directly through Apple's refund system:

• Visit reportaproblem.apple.com
• Sign in with your Apple ID
• Find MacRevive in your purchase history
• Follow Apple's refund request process

2.2 Direct Download Purchases

For purchases made directly through our website or other distribution channels, we offer the following refund terms:

• 14-Day Money-Back Guarantee: Full refund within 14 days of purchase
• Technical Issues: Refund if the app doesn't work on your system due to technical incompatibility
• Duplicate Purchase: Refund for accidental duplicate purchases
• Billing Errors: Refund for incorrect charges or billing mistakes

3. Refund Process

3.1 How to Request a Refund

To request a refund, please contact us with the following information:

• Your full name and email address
• Purchase date and transaction ID (if available)
• Reason for the refund request
• Any relevant screenshots or error messages

3.2 Refund Timeline

Once we receive your refund request, we will:

• Acknowledge your request within 24-48 hours
• Review your request within 3-5 business days
• Process approved refunds within 5-10 business days
• Notify you once the refund has been processed

4. Non-Refundable Situations

Refunds will not be granted in the following circumstances:

• Change of mind after 14 days from purchase
• Failure to meet system requirements (please check before purchasing)
• Loss of license key or inability to access the app due to user error
• Refund requests made after the app has been used extensively (more than 7 days of active use)
• Refund requests for unactivated versions
• Refund requests for purchases made more than 90 days ago

5. Partial Refunds

In certain exceptional circumstances, we may offer partial refunds. These situations include:

• Significant app functionality issues that don't warrant a full refund
• Bundled purchases where only one item is problematic
• Subscription refunds for unused portions of the billing period

6. Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Cards: Refunded to the original card (3-5 business days)
• PayPal: Refunded to your PayPal account (1-3 business days)
• Apple Pay: Refunded to your Apple Pay account
• Other Methods: Processed according to the payment provider's timeline

7. Dispute Resolution

If you are not satisfied with our refund decision, you may:

• Request a review by our management team
• Provide additional documentation to support your case
• Contact us directly to discuss alternative solutions

We are committed to resolving all disputes fairly and promptly.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of MacRevive after changes constitutes acceptance of the new policy.

9. Contact Information

For refund requests or questions about this policy, please contact us:

Please include all relevant information in your email to expedite the refund process.

10. Legal Disclaimer

This Refund Policy is provided for informational purposes and does not constitute legal advice. Your rights may vary depending on your jurisdiction and local consumer protection laws. This policy is subject to applicable laws and regulations.